Tel: +254 (020) 7807600
Email: kerra@kerra.go.ke
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Wednesday, 12 August 2020

RESOLVED CITIZENS’ SERVICE DELIVERY CHARTER

VISION: Easy Access to Resources and Services

MISSION: To Develop, Manage and Maintain the National Secondary Trunk Road Network

CORE VALUES

Good Governance

Professionalism

Innovation

Integrity

Equity

Team work

Collaboration

 

MOTTO: Connecting Devolved Kenya

     No.

SERVICE/GOOD

REQUIREMENTS TO OBTAIN SERVICE/GOOD

COST OF SERVICE/GOOD

TIMELINE

1.         

Attending to customers

Courtesy and clarity

None

Within 10 Minutes

2.         

Complaints and Inquiries Responses

1.  Honesty and Integrity

2.  Use of appropriate channels including:

·    Physical visits

·    Telephone

·    Letter or email

·    Suggestion boxes

None

Physical visit

10 Minutes

Letters

21 working days

e-mail

3 Working Days

Field Inspection

10 working days

Emergency

48 hours  (Maximum of 14 Days)

3.         

Procurement of Goods and Services

1.  Ensure prequalification where applicable

2.  Purchase/Download bid documents

3.  Compliance with contract provisions

4.  Provide timely and adequate feedback

5.  Adhere to applicable laws and regulations

As Advertised

As per the Public Procurement & Asset Disposal Act 2015 and supporting legislation

4.         

Road Planning and Development

1. Public Participation via formal channels

2. Cooperation

3. Feedback

Meeting Tax Obligations

Strategic Planning

5 Years

Annual Planning

6 Months to Year End

Road Design

6 Months

Monitoring & Evaluation

Bi-Annually

5.         

Construction of Roads

1. Public Participation via formal channels

2. Cooperation

3. Feedback

Meeting Tax Obligations

New Roads Construction

As per Contract

Emergency Works

60 Days

Public Notice for Road Works

3 Working Days

6.         

Maintenance of Roads

1. Public Participation via formal channels

2. Cooperation

3. Feedback

Meeting Tax Obligations

Annual Road Work Plan

6 Months to Year End

Rehabilitation of Roads

As per Contract

Routine Maintenance

Annual

Approval of Roadside Development

30 Working Days

7.         

Payment for Goods and Services

Timely availing of relevant documents such as;

·    Bank Details as per KeRRA Form (BD 1)

·    Local Service/Purchase Order

·    Invoices

·    Delivery Notes

·    Duly signed payment certificates

·    Measurement Records

None

Road Works

As per the Contract

Consultancy Services

As per the Contract

Goods and Other Services

Within 30 days

8.         

Recruitment

1.  Letter of Application

2.  Requirements in response to Advertisement

None

3 Months

9.         

Industrial Attachment

1.  Relevant letter from training institution

2.  Letter of Application

3.  Curriculum Vitae

4.  Indemnity Insurance Cover

None

3 Months

10.      

Access to Information

1.  Honesty and Integrity

2.  Pay prescribed charges

3.  Use of appropriate channels including:

·    Physical visits

·    Telephone

·    Letter or email

·    Suggestion boxes

As prescribed in the Access Information Act,  2016

Physical visit

10 Minutes

Letters

21 working days

e-mail

3 working days

Field  Inspection

10 working days

Exigent  Information Requests

48 hours

 (Extendible once to a maximum 14 days)

 

We are committed to Courtesy and Excellence in service delivery. Any non-conforming staff member, service or good should be reported to:

 

OUR PHYSICAL LOCATION:

Kenya Rural Roads Authority,

Barabara Plaza Block B,

Airport South Road, 

P.O Box 48151 – 00100

NAIROBI, Kenya

Visit www.kerra.go.ke to locate our 47 Regional Offices

THE COMMISSION ON ADMINISTRATIVE JUSTICE (CAJ):

P. O. Box 20414-00200,Nairobi, Kenya.

Tel: +254 (20)2270000/2303000/263765/8030666

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.ombudsman.go.ke

Twitter: @kenyasombudsman Facebook: Ombudsman Kenya          

OUR CONTACTS:

P. O. Box 48151-00100 Nairobi, Kenya.

Tel: +254 (20)7807600/7807601/7807602/7807603/7807604/7807605 OR +254 724735568

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.kerra.go.ke

OR

The Relevant Regional Office as indicated on our website.

             

To be Updated soon

PS Gender Safina KwekweHon. Safina Kwekwe Tsungu is the current Principal Secretary for Gender Affairs

Hon. Safina Kwekwe Tsungu was appointed the Principal Secretary, State Department for Gender Affairs in the Ministry of Public Service, Youth and Gender Affairs on January 26th 2018 by His Excellency President Uhuru Kenyatta. Prior to her appointment as Principal Secretary, Hon. Tsungu was the County Executive Committee (CEC) Member in charge of Industry, Trade and Co-operative Development in the County Government of Kwale from May 2013 – October 2017.

Being the Principal Secretary in charge of Gender Affairs, she is charged with the responsibility of coordinating the implementation of Gender Equality and Women Empowerment (GEWE) programmes in the country, overseeing the access and utilization of Affirmative Action Funds; Women Enterprise Fund (WEF), Uwezo Fund, the National Government Affirmative Action Funds (NGAAF), the 30% Access to Government Procurement Opportunities (AGPO) for women, youth and persons with disabilities, elimination of Gender Based Violence in all its forms, including FGM, and ensuring access to justice and safeguarding gender equality as espoused in the Constitution.

Contact Us

Our Head Office

Kenya Rural Roads Authority,
Barabara Plaza, Block B
Airport South Road, Opp. KCAA
P.o. Box 48151-00100,
Nairobi. Kenya

Email: kerra@kerra.go.ke / dgkerra@kerra.go.ke 
Tel: +254 (020) 7807600-05
Mobile: +254 724 735 568

 

 

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